How your piece reaches you, and how to send it back

Everything is made to order, so the timeline depends on the piece. Once it is finished, delivery is free, fully insured, and fast. If it is not right, you have 30 days.

Why there is a wait

Nothing here is made in advance. Your piece does not exist until you order it, which is why there is a production period at all, and why what arrives was made for you rather than pulled from a case.

The 2-day delivery window begins once your piece is finished. It is separate from the production time above, not included in it.

How it ships

Every completed order includes the following at no extra cost.

• Insured 2-day express shipping
• Secure packaging built to protect the piece in transit
• Signature required on delivery
• Tracking sent to you the moment it leaves

We ship within the United States. Because signature is required we cannot deliver to PO boxes. Delays caused by carriers or weather are outside our control, though we will help you chase them.

Returning something

If a piece is not right, return it within 30 days of delivery for a refund. This includes custom and made-to-order work, which most jewelers sell final sale.

Return shipping is free. Email us to start a return and we will issue a prepaid, insured label, so sending something back costs you nothing.

To be eligible it needs to come back unworn and in original condition, with its packaging, grading report, and documentation, and without resizing or alteration by another jeweler.

How to start a return

1. Write to Info@trucutdiamonds.com and we will issue a Return Authorization and a prepaid, insured shipping label.
2. Pack the piece with its original packaging, certificate, and documentation.
3. Print the label, attach it and send it back. The shipping is on us and the piece is insured the whole way.
4. Once it arrives and is checked, your refund is issued to the original payment method within 7 to 10 business days.

Please request authorization before shipping anything back. Returns that arrive unannounced are difficult to trace and slow everything down.

Custom orders

Custom pieces carry the same 30-day return policy as everything else we sell. You will review and approve the design before production starts. Once it begins the order cannot be canceled, but it remains returnable for 30 days after it arrives.

Resizing

If the ring does not fit, we will resize it once free of charge within 30 days of delivery, and we cover the shipping in both directions. Write to Info@trucutdiamonds.com and we will send you a prepaid, insured label.

Most settings can be resized. A few cannot, because of how they are built. Bands set with stones all the way around, and channel-set designs, cannot be altered without being remade. If yours is one of those we will tell you before you send it and arrange an exchange for the correct size instead.

Please come to us rather than a local jeweler. Once someone else has worked on a piece we can no longer stand behind the original work.

Exchanges

If you would prefer a different size or a different piece, write to us and we will arrange it.

Coverage, exclusions, and how to care for your piece are on the Warranty & Care page. Found the same diamond for less somewhere else? See our Price Match Guarantee.